Last updated: 24 February 2026
This Privacy Policy sets out how Glady And Co Pty Ltd collects, uses, discloses and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to the website https://gladyandco.com.au/ and any related services operated by us.
1. What personal information we collect
We may collect personal information including:
- Your name
- Email address
- Phone number
- Business details
- Billing and shipping information
- Any other information you provide via forms, email, phone or other direct contact
We may also collect non-personally identifiable information when you visit our website, such as:
- Browser type
- Device information
- Operating system
- Pages viewed
- Time and date of visits
- Referring website
- General location data
- IP address
2. How we collect your information
We collect personal information when you:
- Complete a contact form
- Make an enquiry
- Subscribe to updates
- Purchase products or services
- Communicate with us directly
We also use cookies and similar technologies to improve your browsing experience and analyse website traffic.
Our website uses Google Analytics 4 (GA4), a web analytics service provided by Google, to help us understand how visitors use our website. GA4 collects information such as pages visited, time spent on pages, device type, general geographic location and interactions on the site.
This information is aggregated and used to improve website performance, content and user experience. While GA4 may collect IP address information, Google anonymises IP addresses in accordance with its policies.
You can opt out of Google Analytics tracking by adjusting your browser settings or using the Google Analytics Opt-out Browser Add-on.
3. Why we collect your information
We collect and use your information to:
- Provide products and services
- Respond to enquiries
- Process transactions
- Improve our website and services
- Analyse website performance and user behaviour
- Send relevant updates or marketing communications, where permitted by law
If we change the way we use personal information in the future, we will update this Privacy Policy accordingly.
4. Disclosure of personal information
We may disclose your personal information to third parties who assist us in operating our business, including:
- Website hosting providers
- IT service providers
- Payment processors
- Professional advisers
- Analytics providers, including Google
Some of these service providers may store or process data overseas. We take reasonable steps to ensure that any overseas recipients handle personal information in accordance with Australian privacy obligations.
5. Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Access and correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or out of date.
Requests may need to be made in writing. In some circumstances, we may charge a reasonable administrative fee for providing access, where permitted by law.
7. Complaints
If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
8. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
By continuing to use our website, you agree to the terms of the updated policy.
9. Contact us
If you have any questions about this Privacy Policy, or would like to access or correct your personal information, please contact us:
Email: care@gladyandco.com.au
Website: https://gladyandco.com.au/